Product Implementation Expert

TL;DR - It's a Swiss army knife customer-oriented role in a cool B2B SaaS startup. We're pretty fun, kinda smart and a little stupid. You need to be naturally technical, care deeply about AI, love SaaS and no-code platforms, be great with people, and have perfect English.

Now, for the longer version:

Ply lets teams build a layer of custom functionality into existing web applications, without code. Instead of creating more tools, teams can now add their own features into Gmail, Zendesk, Salesforce, HubSpot and the like. About 30% of features built are AI-driven, and growing rapidly. We're an early-stage startup with a crazy product. We're funded by top-tier investors and have extremely talented people in every role.

We're looking for someone to join our customer-facing team. We're a small team, so everyone wears multiple hats. The core of the role is supporting our customers during implementation, but you'll also do sales, project management, and product evangelism. Generally, whatever skill you have or can acquire - prepare to use it, we have little respect for roles and titles. Our product is technical, so you need to be tech-savvy, and have superb logical thinking.

What you'll be doing

• Work with our customers to brainstorm and implement creative solutions using our platform.
• Get on sales and support calls with customers, and then be their voice inside the company.
• Work with the product and R&D team to coordinate, ideate and prioritize roadmap items.
• Manage sales and CS workflows and tasks internally.
• Participate in content creation - record walkthroughs, demos, and tutorials.
• Engage with our community on different platforms.
• Help with anything you're good at, from project management to product to marketing.
• Collaborate with a fun bunch of super-smart people, teach and learn a ton.
• Occasionally say you're on a diet, and then eat dessert anyway.

Technicalities

• Perks: Stock options, MBP, and a T-shirt with an off-color logo.
• Location: Mindspace Rothschild Blvd, Tel Aviv.
• We work 4 days from the office, and one day remote. Our style is constant collaboration, our product is big, and our vibe is 00s hip-hop.

Who you need to be

• At least 2 years of experience at a SaaS company in a technical customer-facing role.
• A tech-savvy individual with experience in building no-code workflows and databases.
• Experienced with AI, with a focus on LLMs, custom assistants, and custom implementations.
• A naturally curious individual who stays up-to-date with the latest developments in SaaS and AI.
• Excellent verbal and written skills in English; conversational Hebrew or better (interview will be conducted in English).
• Extremely organized and detail-oriented, the kind that's on top of everything all the time.
• Honest, open, with a healthy sense of humor and a strong work ethic.
• Resourceful and independent enough to break goals down into tasks.
• A proactive team player with a desire to impact our customers, and our team.
• Skills for solving big problems, and willingness to tackle tiny ones.

Advantage

• You have experience with biz ops.
• Being a thought leader when it comes to ordering lunch.