SysAid is a dynamic SaaS company specializing in IT Service Management while pioneering generative/conversational AI. We are recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the ITSM landscape.

As a program manager, you will be responsible for our roadmap execution. Working closely with the product management and R&D teams and additional stakeholders across the organization and handling all integration work to lead to timely, quality deliverables.

You will provide project management best practices & lead process improvement, identify bottlenecks and risks, and raise flags as needed.

Responsibilities:

• Ensure execution of management/product management decisions and priorities.
• Asses risks, anticipate bottlenecks and escalate issues with a problem-solving orientation.
• Track the product development activities and the progress and communicate project status to all internal and external stakeholders.
• Organize and lead project status and working meetings.
• Interact closely with Product management and other stakeholders in the company to create open communication channels.
• Leverage your experience to adjust program and project management methodologies and tools to company needs; act as the processes champion.

Qualifications

• 3+ years of experience as a program/project manager.
• Work experience in an Agile development environment.
• Experience working with Jira.
• Proven experience leading process improvements.
• Strong coordination skills along with multi-tasking capabilities to get things done in a dynamic work environment.
• Excellent interpersonal and communication skills.
• Technical background with knowledge of SaaS development - Advantage.
• Proactive, responsible, independent, and self-managed.
• Excellent analytical and problem-solving skills.