IT Technician

GlassesUSA.com has been disrupting the traditional eyewear industry becoming the fastest growing, leading online eyewear retailer in the world with millions of happy customers.

Our cutting-edge in-house technologies and data-driven philosophy constantly keep us in the frontlines of the global eCommerce and B2C industry.

We’re looking for an IT Technician to join our team, learn new things, take ownership of existing systems, and provide service to our employees.

What you’ll do:

• Provide best-in-class IT support to our employees in HQ Tel Aviv Office.
• Ongoing maintenance, troubleshooting, and response to relevant technical issues in company facilities.
• Immediate support employees from home through remote takeover and training.
• Configure and maintain all technical equipment, including computers, printers, switches, phones, conference rooms, TVs, and back-office systems.
• Assistance in inventory planning, purchasing, managing, monitoring, and execution.

Requirements:

• Experience with Windows environments (installation, configuration, troubleshooting) - A must.
• Experience with Office 365 - A must.
• Proficient in installing computer hardware/software, printers, and handling/connecting in company networks (internet, telephone, etc.) - A must
• Familiarity with network infrastructure - A must.
• Experience with supporting Windows and MacOS workstations.
• High-level English (speaking, writing, and reading) - A must.
• Russian at a good level - An advantage.
• Familiarity with VoIP systems, backup concepts, MDM systems, Google Workspace - An advantage.
• Experience in a Domain Controller and Active Directory - An Advantage.
• High-level interpersonal and service skills.

Role located in Ramat HaChayal, Tel Aviv.