PC and Help Desk Technician Team Lead

We are seeking a dynamic individual to join us as a PC and Help Desk Technician Team Lead.

Role Overview:

As the PC and Help Desk Technician Team Lead, you will play a pivotal role in managing and leading our technical support team. Your responsibilities will include overseeing daily operations, implementing efficient workflows, and ensuring the delivery of exceptional service to our internal stakeholders. This role offers an exciting opportunity to contribute to the success of our organization while leveraging your expertise in IT management and support.

Key Responsibilities:

• Lead and manage the day-to-day activities of the PC and Help Desk technician team.
• Plan and prioritize team tasks to ensure timely resolution of technical issues and support requests.
• Customize technological solutions to meet the specific needs of different departments within the organization.
• Evaluate, refine, and implement work processes related to hardware and software troubleshooting and maintenance.
• Collaborate with various interfaces across the organization to address technical challenges and support requirements.
• Provide guidance and training to new team members, fostering their professional development and proficiency.
• Demonstrate initiative, creativity, and a strong commitment to delivering exceptional service to internal stakeholders.

Requirements:

• Minimum of two years of managerial experience in a similar role within a large company.
• Proven ability to develop and implement efficient work processes.
• Proficiency in Windows 10 operating systems and familiarity with Office 365.
• Experience with user management in a Microsoft multi-server environment (Active Directory).
• Strong troubleshooting skills for switchboards and IP telephony systems.
• Familiarity with remote control software such as VNC, RDP, VPN, and TeamViewer.
• Hands-on experience with both stationary and mobile computer hardware components.
• Basic knowledge of network and security protocols (SSL, DHCP, TCP/IP, DNS, GPO, etc.).
• Understanding of media devices and casting technologies.
• Certification such as MCSA, MCITP, or CCNA is advantageous.
• Familiarity with Mac OS is a plus.
• Experience in user support and ITSM systems usage is preferred.
• Service-oriented mindset with excellent prioritization and task management skills.

Join us and be part of a dynamic team dedicated to excellence in technical support and innovation. If you are passionate about technology and possess the skills and experience required for this role, we encourage you to apply now.