Senior Associate - Digital Product Management (Temporary Position)

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Go above and beyond at a company that sets the standard for customer-first service.

Technical Operation Engineer – Tier 2

We are looking for a Technical Operations Engineer to join our team and to support our products.

Responsibilities:

• Identifying operational problems by observing and studying the functionality and performance of the system
• Providing technical assistance to customers
• Identifying the root cause of the problems, find workarounds and define permanent solutions
• Create, prioritize, and monitor service calls and tasks
• Escalate critical issues to the appropriate internal channel, examining the issue, and finding a solution while ensuring a reasonable response time
• Report issues and work closely with the technical team to resolve complex issues quickly and efficiently, as well as help prioritize fixes to ensure customer satisfaction
• Clear communication with customers and other internal teams about issues affecting their service
• Effectively ensure that issues are resolved
  
  

• Technical orientation
• Analytical, problem-solving, and decision-making skills
• Good communication skills, both verbal and written
• Strong attention to details
• Passion for customer service and helping others
• SQL knowledge – Advantage
• High level English – Reading, writing, and speaking
  
  

• Competitive base salaries
• Bonus incentives
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities