Solution Engineer

As a Solution Engineer, you will serve as a crucial liaison between our sales, customer success, and product teams, supporting both pre-sale and post-sale activities. Your responsibilities will include conducting discovery sessions, delivering product demonstrations, responding to RFPs, and providing ongoing support to ensure customer success. You will also play a key role in supporting marketing events and customer engagements. This is an in-office role with minimal travel required.

Key Responsibilities:

Discovery and Solution Design:

• Conduct discovery sessions with prospects and clients to understand their business objectives, challenges, and technical requirements.
• Collaborate with sales teams to identify opportunities and architect customized solutions that address customer needs and leverage our product capabilities.

Demonstrations and Presentations:

• Deliver compelling product demonstrations and presentations to prospects and clients, showcasing the value and benefits of our solutions.
• Tailor demonstrations to align with customer-specific use cases and requirements, highlighting key features and functionality.
• Expected to conduct meetings with prospects and customers during evening hours as necessary.

RFP Responses:

• Lead the technical response to requests for proposals (RFPs), ensuring accurate and comprehensive answers to customer inquiries.
• Collaborate with sales, product, and other stakeholders to develop RFP responses that effectively position our solutions and address customer requirements.

Customer Success Support:

• Serve as a trusted advisor and technical resource for our customers, providing ongoing support and guidance post-sale.
• Collaborate with customer success teams to ensure successful onboarding, implementation, and adoption of our solutions.

Liaison between Teams:

• Act as a bridge between sales/customer success and product teams, representing customer needs and feedback to inform product roadmap decisions.
• Facilitate communication and collaboration across teams to ensure alignment and execution of strategic initiatives.

Marketing Support:

• Assist in supporting marketing events, webinars, and customer engagements, including preparation of technical content and presentations.
• Contribute to the development of marketing collateral, case studies, and success stories highlighting customer use cases and achievements.

Qualifications:

• Native or Fluency in English.
• 2+ years proven experience in a solution engineering, pre-sales, or customer-facing technical role.
• Experience delivering product demonstrations and presentations to technical and non-technical audiences.
• Strong understanding of software solutions, cloud technologies, and SaaS business models.
• Excellent communication, presentation, and interpersonal skills.
• Ability to thrive in a global fast-paced, dynamic environment, handle timezone differences and effectively prioritize and manage multiple tasks.
• Bachelor's degree encouraged.
• Freemium Experience is a plus.

Reporting Line:

The Solution Engineer will be part of the company Solution Engineering and Customer Success teams and will report directly to the VP of Operations and work closely with sales, customer success, and product teams to drive customer satisfaction and business growth.