Client Services Operations Manager

We are seeking a highly skilled and motivated Operations Manager to join our team. The primary focus of this role will be on managing and optimizing our processes to ensure maximum customer retention and satisfaction. The Operations Manager will play a critical role in driving efficiency, accuracy, and effectiveness in the renewals process while collaborating closely with cross-functional teams.

What You'll Do

• Lead and manage the day-to-day operations of the renewal process, ensuring timely and efficient renewals
• Develop and implement strategies to improve success rates, including proactive outreach, customer segmentation, and targeted communication campaigns
• Analyze customer data to identify trends, predict churn risk, and develop strategies to retain at-risk customers
• Develop and maintain clear playbooks and processes to ensure consistency and efficiency
• Track and report key metrics
• Identify opportunities to automate tasks and streamline processes
  
  

What You Have

• Bachelor's degree in Industrial Engineering and Management or a degree in Economics or a related field (or equivalent experience)
• 3-5 years of experience in a renewal management, revenue operations or customer success role
• Proven track record of increasing renewal rates and driving customer retention
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments
• Experience with data analysis and reporting tools
  
  

Bonus Points

• Introduced by an AppsFlyer team member
  
  

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO