Helpdesk Lead

Job description:

Exodigo, a top-performer startup that develops a platform for underground mapping solutions using state-of-the-art AI technologies,

We looking for Help Desk Lead.

The role includes:

• Assistance in establishing the Help desk system.
• As a key player in our team, you will be responsible for The ongoing professional management of the department, a role that is crucial to our operations and growth.
• Work scheduling and handling complex calls, including technical support for operating system malfunctions, computer installations, software, communication, and more.
• Familiarity with Help desk systems and working with KPI metrics
• Full-time work in shifts, Sunday-Thursday, 9 hours a day, including work on Fridays and nights as needed
  
  

• 2 year of experience in a managerial/command role - mandatory
• At least one year of experience as a technical support in Help desk - mandatory
• High level of English, including conversation and correspondence - mandatory
• Relevant education in the fields of Computer Science/Electronics/Industry and Management - mandatory
• Working with computer networks (user setup, network printer management, mail servers, etc.) - a significant advantage
• Excellent interpersonal skills, ability to work in a team, motivation, and desire to integrate into a growing organization!