Case Management Nurse

Medix is a tech-driven healthcare management company. Through our best-in-class health management services, combining digital health solutions and human touch services, we are disrupting the industry by providing a variety of virtual medical solutions, including Prevention, Personal Medical Navigation / Case Management, Rehabilitation and Mental Health.

Our Nurses function as the driving force of the medical team, striving to find the best treatment options and creating personalized solutions.

Main Responsibilities

· Explaining the exact nature and added values of our service, while assessing the needs of the

Patient, understanding, and managing the expectations of the Patient and / or his family.

· Making sure collaborate policyholder's participation, confirm timetable reliability and level of

service as specified in the company's service agreement.

· Ensuring that all Medix policies and protocols are followed correctly.

· Assembling and organizing all medical documents and information needed to manage the case.

· Coordinating all parties involved in the medical case: the Patient and his/her family; the Case

Manager; the Medical Specialists and other medical parties. Schedule meetings and phone calls,

confirming their execution.

· Overseeing the execution and outcome of the clinical plan as developed by Medix’

multidisciplinary team.

· Continuously update the Head Nurse and Medical Director regarding the status of the medical c

cases, as well as reporting any problem or special situation in need of immediate attention to the

Case Manager and or the Medical Director.

· Establishing a relationship with the Patient and his/her family and be fully acquainted with his/her

medical case. Be a positive driver in a successful participation and working according to the

highest service level agreements.

· Assisting the Case Managers in the management of the cases and the Medical Director in the

quality control process.

· Proactively identifying and monitoring the Patient and his/her medical condition and well-being.

· Emotionally supporting the Patient and his/her family as they cope with the challenges presented

by dealing with a significant medical journey.

· Documenting all interactions and creating the necessary clinical reports in a computerized case

management system as well as a CRM system. Confirming that the Patient receives and

understands the medical summary.

Job Requirements

· Registered Nurse with a minimum of 5 years of in hospital working experience

· Excellent Communication skills, both verbally and in written

· Excellent Organizational skills

· Assertive and proactive professional

· Strong Writing Skills & Computer Proficiency

· Customer Care Orientated - Courteous and Empathetic

· Self-motivated