Technical Learning Designer

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit, and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

'We are looking for a Technical Learning Designer to join our fast-growing Customer Training team. In this role, you will have the opportunity to design and develop a world-class customer training.

You will develop new product training deliverables (self-paced, online, and in-person), work closely with our community, customers and partners, build value-driven learning programs and guidance throughout their JFrog journey. Within JFrog, you will be working closely with JFrog’s professional service teams, solution experts, marketing, customer success, and product managers.

If you love working with brilliant people, being part of an energetic team, changing the world of software and you’ve got the technical skills, you might be the perfect Frog to join our Swamp! Come and help us to continue to lead the rapidly evolving space of DevOps!

As a Technical Learning Designer in JFrog you will...

• Design and Develop learning deliverables which address business needs and learning objectives for technical products
• Develop best in class customer facing training solutions (E-learning, micro learning, video, podcasts, webinars) for JFrog platform
• Design customer training programs for new training offerings, including self-paced training, certification programs, and post-onboarding training to meet JFrog customers needs and challenges in the DevOps ever changing landscape
• Lead end to end customer training projects to increase product adoption, from needs analysis to full implementation
• Collaborate with SME’s to gather content and translate complex concepts into clear, interactive learning materials
• Establish and maintain relationships with cross-functional stakeholders such as - Solution Engineers, Professional Services, Marketing and Product teams to drive new training courses and update existing content
• Deliver training for customers (enrollment, registration, virtual labs, technical setup, account/contact management, feedback)
• Content management via Learning Management System (LMS) per project
• Monitor metrics to gauge the effectiveness of customer training programs
  
  

• Bachelor’s or Master’s degree in instructional design or related field - Advantage
• 10+ years of Hands-on instructional design experience, developing interactive customer facing training deliverables
• 5+ years as Training project manager from global technical organizations
• In-depth understanding of instructional design models and adult learning theories
• Proven track record of content development with diverse tools such as vyond, Articulate 360, Adobe etc
• Strong understanding of software products and the tech industry, technical orientation
• Experience with learning management systems (LMS) preferred
• Great interpersonal and customer service-oriented skills
• Idepanded, high degree of personal accountability, agile with planning and execution skills
• Excellent communication skills - verbal and written
• Ability to work across and coordinate with people in multiple time zones
• Highly adaptive and open to changes as the organization grows and its needs evolve
• Sense of urgency, a metric-based approach to anything that matters, a strong bias for action