Service Operations Specialist

Power the Future with us!

SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 4000 employees, offices in 34 countries, and millions of products installed in over 133 countries.

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.

As a Service Operations Specialist, you will be responsible for overseeing the operational aspects of service delivery within the organization, ensuring it meets the highest standards of efficiency, effectiveness, and customer satisfaction.

You will work closely with various teams to streamline processes, resolve issues, and enhance the overall quality of service provided SolarEdge customers.

What You Will Be Doing:

• Operational Management: Manage day-to-day operations to ensure smooth service delivery, including monitoring service performance metrics, identifying areas for improvement, and implementing solutions to enhance efficiency.
• Process Optimization: Analyze existing service delivery processes and workflows to identify inefficiencies or bottlenecks. Develop and implement strategies to streamline processes and improve operational effectiveness.
• Quality Assurance: Implement quality assurance measures to uphold service standards and customer satisfaction. Develop and maintain quality control procedures, conduct audits, and provide feedback to relevant teams for continuous improvement.
• Customer Relationship Management: Collaborate with customer-facing teams to address customer inquiries, complaints, or escalations in a timely and effective manner. Foster positive relationships with clients or customers to enhance satisfaction and loyalty.
• Data Analysis and Reporting: Utilize data analysis tools and techniques to gather insights into service performance, customer behavior and fleet status. Prepare regular reports and presentations to communicate key findings and recommendations to stakeholders.
• Development and Risk Management: Identify and mitigate operational risks / opportunities to minimize disruptions and maintain business continuity.
  
  

• Bachelor’s degree in business administration, Operations Management, or a related field.
• Strong analytical and problem-solving skills, with the ability to identify issues and develop practical solutions.
• Proficiency in data analysis and reporting tools (Qlik Sense, Tableau, MS Power BI, MS Excel or similar).
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• High level of English
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. - Advantage
• Experience in service operations, preferably in a similar role within the relevant industry.- Advantage
• Experience with service management software or CRM systems.- Advantage