Technical Support Engineer

About Promisec

Promisec is a cybersecurity company based in Tel Aviv, which provides an endpoint management solution to enterprises all over the world. Our product is mature and covers a wide range of use-cases for organizations, and enables clients to manage their endpoint security posture with ease.

We are in search of a dedicated and problem-solving Technical Support Engineer to become a part of our dynamic team in Tel Aviv. This position is perfect for individuals with a solid technical background, a keen interest in technology, intermediate experience, and a commitment to providing exceptional support and solutions.

• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Work closely with clients to solve technical issues and provide professional services such as system configuration.
• Properly escalate unresolved issues to appropriate internal teams (e.g., software developers).
• Provide prompt and accurate feedback to customers.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Document technical knowledge in the form of notes and manuals.

• Proven experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Excellent problem-solving and communication skills.
• Excellent English and Hebrew communication skills, both written and verbal.
• Ability to provide step-by-step technical help, both written and verbal.
• Experience in scripting with PowerShell, Bash, or Python.
• Solid understanding and experience with SQL.

• Prior experience with cloud-based technologies
• Proficiency in creating technical documentation.

If you think you’d be a good fit, we’d love to hear from you at [email protected]