Knowledge Lead

About the Job

As the Senior Knowledge Manager at Elementor, you’ll be responsible for establishing and maintaining a comprehensive knowledge management system to support our products and services. Your primary focus will be documenting new product features and updates, creating a structured and intuitive knowledge base, and producing in-depth technical documentation. You’ll work closely with the product and customer support teams to identify customer needs and create user-friendly manuals, tutorials, and other customer-facing content. You’ll lead the development of Elementor's documentation strategy and oversee the implementation of our innovative content management process.

Responsibilities

• Maintain an up-to-date knowledge base of our new features and applications to better assist customers
• Collaborate with teams cross-functionally to ensure the accuracy and consistency of technical documentation
• Analyze usage data and customer feedback to continuously improve the relevance of our documentation and knowledge base
• Develop and conduct training sessions for internal teams on knowledge management tools and processes
• Remain current with advancements in knowledge management and documentation, applying relevant updates into Elementor’s practices

Requirements

• Minimum of 3 years experience as a knowledge manager or technical writer at a fast-paced, technology-driven environment
• Demonstrated understanding of Agile development, sprints, and release cycles
• Strong technical aptitude and ability to comprehend complex technical concepts
• Excellent interpersonal skills to collaborate effectively with various stakeholders, including product, engineering, and customer support teams
• Proven ability to break down complex information and guide others through technical processes
• Experience in establishing comprehensive documentation systems from scratch, catering to different audiences
• Proficiency in knowledge management methodologies, structured authoring, and single-sourcing
• Exceptional verbal and written communication skills in English

Nice to have:

• Experience in customer support practices and methodologies
• Proficiency in the Atlassian product suite (Confluence and Jira)
• Experience with WordPress
• Proficiency in HTML, CSS, and JavaScript

Please attach a writing portfolio if you have one.

What do we do?

Elementor is the leading website-building platform for WordPress professionals.

Our vision is to empower web creators – developers, designers, and marketers – with the ability to create their futures, one pixel at a time. We provide our users with everything they need to become successful web creators.

A new website is created every 10 seconds using Elementor!

Since launching in Israel in 2016, we’ve expanded to more than 180 countries, with more than 16M websites powered by Elementor. About 10% of all websites around the world are built using Elementor!

How do we do it?

At Elementor, we're building the future of web creation.

We believe in empowering our employees and our users.

Elementor is a place where you can truly grow.

We encourage professional development and personal growth.

Creativity, friendship, curiosity, motivation, and professionalism are the driving force behind our journey.

We take great pride in Elementor's constant scaling.