Sr. Support Engineer, Oracle Technology

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,500 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI)

Position Summary

The role of the Sr. Support Engineer, Oracle Technology is to provide exceptional remote-based support for complex client environments on Oracle technology including Databases and Middleware as part of our global customer support team. The position has the responsibility for researching, troubleshooting issues and support of architectural & performance related improvements for multiple Oracle technology platforms. The role of the Sr. Support Engineer, Oracle Technology requires the expertise and skills to debug, correctly diagnose & resolve serious issues for complex, integrated platforms in a timely manner. Many of these environments will be configured for high availability, or high volume mission critical applications. This role requires a candidate with deep technical experience in the Financial Industry.

Essential Duties & Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of Oracle Database Administration, Database Options such as Real Application Clusters (RAC)
• Solve complex issues relating to Oracle ASM/RAC, Data Guard, OEM 12c,13c and Golden Gate
• Solve complex customer issues using your expert knowledge with Oracle Database, GoldenGate and Data Guard
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience
• Provide remote-based support all Oracle technology products
• Support client customizations, advising on upgrades and implementations
• Have expert level knowledge of the UNIX/Linux and Windows operating systems
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience
  
  

Additional Duties & Responsibilities

• Other job related duties and responsibilities may be assigned from time to time.
  
  

Education

• Bachelor Degree in Computer Science or related field or equivalent experience
  
  

Experience

• 10+ years relevant Oracle Database experience spanning 10g - 21c
• 5+ years direct support of Oracle Technology in a Financial Services environment
• Expertise in all major versions of Oracle technology stack including Database, iAS, Forms, Reports, Enterprise Manager, SOA, WebLogic and 10g AS
• Hands-on operational expertise as an Oracle Apps DBA, with technology including RAC, Dataguard, High Availability and Backup/Recovery
• Expertise with Oracle EBS and Oracle Databases, including full life-cycle implementation experience, configuration and administration of the application
• Expertise in performance tuning across the entire stack
• RAC to Non-RAC. Single node to RAC database conversion exposure required
• Deep troubleshooting skills in Oracle databases: 10g to 21c
• Integration of Oracle database with Ldaps such as Active Directory
• Exposure to cloud environments namely AWS and Azure
  
  

Skills

• Must have deep performance tuning skills with practical exposure to Oracle performance tuning tools like awr, addm, ash, sqlt, oradebug, sql trace, sql monitor, oem, sql plan management
• Must have practical exposure to OS utilities like vmstat, top, iotop, sar, netstat, strace, iostat, tcpdump, wireshark
• Must have strong SQL tuning skills
• Must have a deep knowledge on Database technology products such as GoldenGate and DataGuard on an HA/MAA architectures
• Must be capable of understanding Oracle database internals. Should be able to understand and analyze stack dumps of ora 600/7445
• Should have implemented OEM 12c, 13c and be able to debug and setup and troubleshoot OEM 13c,Agents
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Excellent database performance tuning
• Excellent interpersonal, presentation and communication skills – verbal & written
• Attention to detail and the ability to learn quickly
• Extreme focus on Client satisfaction
• Ability to work calmly and professionally in high pressure situations
• The ability to work remotely from a home based office in a virtual environment Desired Qualifications
• Experience with administration, installation and/or debug of other Oracle Technology components would be an advantage such as OBIEE, SOA, Golden Gate. Knowledge of any of these products would be a bonus
• A consulting background, while not mandatory, would be useful
• Experience with localizations and global implementations would be an advantage
• Fluency in a second language (preferably Japanese, Korean, Chinese, French, German, or Spanish), while not mandatory, would be highly regarded
  
  

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• Company
• We dream big and innovate boldly.
  
  

• Colleagues
• We work with extraordinary people who create a culture of mutual respect and collaboration.
  
  

• Clients
• We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
  
  

• Community
• We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
  

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/
  
  

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.