API Support Engineer

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

Today, Guesty has 15 offices and 700+ team members across the globe.

The Guesty For Pro, API Support engineer's responsibilities include resolving customer queries, recommending solutions, and working with Guesty’s API to complete client requests.

Responsibilities:

• Help solve technical questions related to Guesty’s APIs, webhooks, 3rd party integrations, as well as new feature complexities.
• Perform large and small API tasks requested by external/internal users.
• Lead personal/team projects such as scripting internal tools, processes, and internal knowledge base articles
• Participate in client/prospect calls to provide professional guidance on utilizing Guesty’s API and its best practices
• Escalate, consult, and push for the client’s standpoint across Product/R&D teams

Requirements:

• 2+ years prior experience in tech support in a product tech company
• Native English/Near-native speaker
• Experience with Postman, Chrome DevTools or any equivalent
• Experience in verbally communicating with clients, explaining tech issues to developers/non-technical people
• Experience working with ticketing systems
• REST API knowledge and experience
• Experience with utilizing (read) Mongo/SQL databases or any equivalent.
• Strong attention to detail.
• Excellent interpersonal skills.

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of any characteristic protected by law.