Data Center Technician - Hands and Feet (SmartHands)

Job description

I’m seeking a skilled and dedicated individual to join our team as a Data Center Technician - Hands and Feet (SmartHands).

As a Data Center Technician, you will play a crucial role in the installation, maintenance, and troubleshooting of our data center infrastructure across multiple locations, including Kfar Saba, Omer, and Tefen.

If you have a strong technical background, excellent problem-solving skills, and a passion for ensuring optimal data center operations, I would love to hear from you.

Responsibilities

• Inventory, install, and rack client hardware, including servers, storage devices, and network equipment, following client standards.
• Perform cabling installations, ensuring cable organization and adherence to labeling standards.
• Diagnose and troubleshoot hardware issues in servers and switches.
• Replace components such as DIMMs, hard drives, and power supplies in server, storage, and network devices.
• Conduct commissioning and decommissioning of hardware.
• Troubleshoot cabling, including copper and fiber connections.
• Install data center infrastructure materials, including racks, cabinets, cable trays, ladder racks, cable management systems, and networking cables.
• Install and maintain Power Distribution Units (PDUs) within client enclosures.
• Utilize ticketing systems like Snow or ServiceNow to provide clear, timely, and appropriate customer communications.
• Maintain regular communication with employees, contractors, and clients via phone, email, or ticketing system. Participate in call bridges to troubleshoot and validate infrastructure-related issues.
• Adhere to Change Control Processes and Standards.
• Escort and support 3rd party vendor activities.
• Process all tickets within SLA guidelines and follow procedural requirements.
• Travel to remote Data Centers and colocation locations, including Kfar Saba, Omer, and Tefen, for data center maintenance.
• Interface with Nlyte Data Center application to configure or remove devices.

Must be capable of lifting up to 23KG.

Qualifications:

• Experience with equipment rack and stack, cable termination, and dressing network cables according to standard practices.
• Ability to assist in diagnosing hardware and software issues and logging cases with OEM for hardware problems.
• Conduct cabinet and cage audits and updates in the DC inventory management system.
• Proficiency in installing and removing blades, cards, memory, hard drives, and transceivers.
• Familiarity with testing and troubleshooting of copper and fiber optic circuits, as well as internal cross connects.
• Ability to perform rack-to-rack movement of equipment.
• Experience in shipping, receiving, logging, and storing internal package movements.
• Provide timely updates to customers using a ticketing system.
• Conduct inventory verification and document accordingly.
• Install PDUs according to Facility Engineering design specifications.
• Respond to facilities in Kfar Saba, Omer, and Tefen within an average of 30 minutes for emergency outage assistance.
• Basic knowledge of Compute, Network, Storage, and Operating Systems will be an added advantage.

Join our dynamic team and contribute to the smooth operation of our data center infrastructure across locations in Kfar Saba, Omer, and Tefen.

If you are detail-oriented, possess excellent communication skills, team player and thrive in a fast-paced environment, I encourage you to apply.

To apply for the position of Data Center Technician - Hands and Feet, please send me your resume and\or cover letter.

We look forward to reviewing your application and potentially welcoming you to our team.

We appreciate the interest of all applicants, but only those selected for an interview will be contacted.

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