Renewals Specialist (Maternity Leave)

SysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.

We are recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the organizational service management landscape.

We’re looking for someone who has strong time management, organization, and problem-solving skills. We value hard work and reward success.

The position is temporary with an option to become a full time.

What you will do:

• Manage the renewal cycle and contract processing, within a timely manner, to ensure no service disruptions
• Prepare renewal quotes based on customer requests and requirements
• Collaborate with Customer Success Managers on quotations, overcoming objections, and adjusting proposals to ensure the best offering is presented to the customer
• Attend customer calls to review renewal offerings
• Follow up with customers on proposals and pending payments (email and phone calls)
• Work with the internal AR team on invoices and additional vendor documentation, as requested by customers
• Maintain and report on accurate 90 days rolling forecast of renewals
• Utilize retention playbook to negotiate contract terms and maximize revenue

Qualifications:

• 1-2 years of experience in Customer Success, Account Management, Renewal Management, Licensing Management role, or related
• 1-2 years experience in an IT industry preferred
• Excellent English; written and verbal communication skills
• Proficient in Hebrew
• Experience managing renewal lifecycle
• Exceptional communication skills and strong business acumen
• A proactive, energetic, and go-getter mentality
• Detailed & process oriented
• Thrive in a multi-tasking environment
• Experience working with Salesforce is a plus
• The ability to work in a very fast-paced environment