Technical Account Manager

Paragon is a fast-growing Cyber intelligence company, that is rapidly establishing itself as a key player in the industry. We are a young innovative company with a cutting-edge product based in Tel Aviv.

As a Technical Account Manager (TAM), you will be responsible for providing strategic and hands-on technical guidance to customers throughout their journey with Paragon, from the initial onboarding phase to full operationalization.

Your role will require a combination of technical expertise and excellent customer facing skills to effectively address both the business and technical challenges faced by our customers. Acting as a liaison, you will bridge the gap between customers and Paragon's internal teams, ensuring seamless collaboration between Product Management, Sales, Engineering, and Support to deliver a unified and satisfying customer experience.

Responsibilities:

• Take full ownership of customer accounts, ensuring that all aspects of their technical needs are addressed and managed effectively
• Demonstrate strong management and organizational skills to oversee customer projects, coordinate with internal teams, and ensure timely delivery of services
• Work collaboratively with both customers and internal teams to foster a productive working relationship and achieve common goals
• Utilize strong interpersonal skills to build and maintain positive relationships with customers, understanding their needs and providing tailored solutions
• Employ excellent communication skills to convey complex technical concepts in a clear and understandable manner to both technical and non- technical stakeholders
• Be flexible and adaptable to thrive in a high-paced and dynamic work environment, responding quickly to changing customer needs and market demands
• Apply effective problem-solving skills to diagnose and resolve customer issues, ensuring a high level of customer satisfaction and retention

Requirements:

• At least 3 years of relevant experience in a technical account management role or a similar field
• Proficiency in Linux - Must
• Background in networking - An advantage
• Fluency in English
• At least one year of experience with Docker/completed a three-month course in Docker, demonstrating a basic understanding of containerization technology.
• Familiarity with MongoDB - An advantage
• Non-Standard Work Hours: The role requires flexibility with work hours, including the willingness to work during non-standard hours to support customers in different time zones.
• Ability to travel abroad up to 25%