Junior Customer Service Representative 391

You're invited to Join Beach Bum, the greatest gaming family that brings a new twist to classic games by introducing them to the world of online casual games.

We are looking for an customer-oriented service representative to provide product/services information and resolve emerging problems that our players face within the game.

Responsibilities:

• Ensure high service standards and maintain customer satisfaction by providing effective solutions & alternatives to players.
• Identify and analyze recurring issues and trends by working with other departments until resolution
• Achieve an optimal support experience by continuous improvement and knowledge sharing initiatives.
• Work in a dynamic, team-focused environment with great freedom, career development, and benefits.

Requirements:

• Native or Mother tongue level in English (written and spoken) – MUST!
• 1+ years of experience in customer support - advantage
• Full-time position including weekends, with one day off in the middle of the week (hours add up to a 5-day work week)
• Experience working with Freshdesk or Zendesk - advantage
• Excellent interpersonal and communication skills
• Proactive & can-do attitude!
• Data-driven thinker
• Ability to work in a fast-paced environment- Advantage
• High-level understanding/interest in social gaming/online marketing field