Network Application Engineer JB-3260

Our company provides the industry’s most comprehensive converged IP network validation and network visibility solutions. Equipment manufacturers, service providers, enterprises, and government agencies use our company's NAS solutions to design, verify, and monitor a broad range of wired, Wi-Fi, and 5G/LTE equipment and networks.

Main Responsibilities:

• Provide post-sales telephone, e-mail, remote and onsite support to our NTS customers in Israel/EMEA region.
• Assist customers with operation and configuration of our hardware and software, with an emphasis on Layer2-3 and Visibility products.
• Accurately log, track and maintain customer service requests.
• Achieve customer satisfaction and support metric goals, SLAs.
• Effectively work and communicate with worldwide support and the engineering teams.
• Effectively be involved in delivering training for colleagues / sales teams.

Job Requirements:

• BS or MS in Computer/Electrical Engineering with focus on Internet/Networking/ Security - a must.
• Prior Customer Support Experience - a must.
• At least 5 years of experience with L2-7 protocols, Customer Support or Network Management.
• Experience working with packet analyzers – Wireshark / tcpdump
• Excellent English communication skills (written and verbal)
• Solid knowledge and understanding of data networking technology, products, and related designs.
• Networking background:
• Solid understanding in routing protocols (OSPF, BGP, ISIS, MPLS, Multicast etc).
• Unix/Linux experience.
• CCNA, CCNP (or equivalent) certifications - advantage
• Experience with virtualization environment (deployment & troubleshooting VMs): VMWare, AWS, Azure, OpenStack, KVM.
• Linux CLI debugging / admin experience – permissions, file system, logging, networking.
• Basic knowledge of clustering and container