Customer Retention Specialist(Maternity Leave Position)

JamesAllen.com is a digital-first diamond bridal jewelry retailer on a mission to bring consumers the best quality diamonds and jewelry at the best prices. We believe in transparency at every step of this journey. We are inclusive, customer-devoted, curious, courageous, and discerning.

JamesAllen.com is looking for a Customer Retention Specialist to join its Herzliya-based marketing team. They will join the CRM team; this dynamic role reports to the Head of CRM.

What You’ll Do

· Maternity Leave Position for 6-8 months with an option of a permanent contract following the company's needs.

· Manage and maintain customer engagement and advocacy programs (reviews, loyalty, refer-a-friend) to ensure continued activation and conversions throughout the customer journey, from purchase through retention and advocacy.

· Work in conjunction with 3rd party providers and a broader team, including designers, email marketing, and developers, to create and manage campaign messaging, creative, and approvals.

· Identify strong UGC and work with the entire team to leverage it through different marketing channels.

· Identify and build rapport with customers to increase their growth in the loyalty program, referrals, advocacy, and lifetime value.· Oversee and optimize the SMS marketing activities, transactional emails

· Manage the strategy, campaigns, and measurement of Direct Mail campaigns

Who You Are

A successful candidate will have a passion for serving and understanding customers. They must have:

· Understanding of CRM processes with a background in customer conversion and retention strategies. Strong communication and interpersonal skills.

· Comfort analyzing and evaluating campaigns to enable data-driven recommendations.

· High level of English (written and oral).

· Experience working with the Yotpo system- An advantage.

· Experience working with Excel (Pivot Tables and Vlookups.).

· Experience in email marketing/ marketing automation platform- An advantage.

· Attention to detail.

About Us

Since the day we launched in 2006, we’ve pioneered ideas and developed technologies that help our customers nail the ring (and every other piece of jewelry!).

Our family expanded in 2017 when we were acquired by Signet Jewelers, the world's largest retailer of diamond jewelry, operating under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Piercing Pagoda, Rocksbox and Diamonds Direct.

At James Allen, you can look forward to outings and events, growth and learning opportunities, and just great company filled with curious, kind people. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge of innovation is on all of our shoulders.

We're driven to continue building a workplace, based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of the team.