Customer Support Representative

Join a company you can be proud of!

Priority is a leading provider of scalable, agile, and open cloud-based business management solutions. With offices in the US, UK, Belgium, and Israel and a global network of business partners. At Priority, we’re pretty passionate about what we do, and more important, about the people who have a hand in making us great. We are looking for a Customer Support to join our Support Team in Priority Hospitality, Site Nesher (Haifa). Priority Hospitality providing business management solutions in the hospitality industry.

WHAT AM I GOING TO DO?

• Provide independent and high-quality responses to our customers via email ,ERP system and chat
• Provide reliable resolution of critical and high impact problems for customers
• Take ownership of customer issues and follow problems through to resolution
• Work closely with our team leads and shift managers to ensure customer satisfaction.
• Contribute ideas and practical solutions to ensure customers' satisfaction.
• Recognize trends and service impacting events and escalate properly
• Learn from others and develop yourself as a customer support pro!

Requirements

• At least 1 year of customer support/service experience, ideally for a technology product with international clients
• English Speaker - advanced proficiency in written and spoken English
• Exceptional communication and interpersonal skills, a real team player
• Service-oriented personality with a can-do attitude
• Strong problem-solving/troubleshooting skills
• Strong ability to operate multiple applications and platforms
• Commitment to excellence: willing to accept constructive feedback, and drive towards continuous improvement
• Detail-oriented, capable of handling multiple responsibilities at once