Help Desk

Description:

IT Infrastructure Support Engineer (Help Desk)

Employment Type: Full-time | Shift-based position

About the Role

Maytronics is looking for an IT Infrastructure Support Engineer to join our Information Systems team. In this role, you will provide technical support to internal users across the organization, troubleshoot IT infrastructure issues, and ensure the smooth operation of end-user computing environments.

The position offers exposure to a wide range of technologies, including Microsoft 365, Active Directory, networking, endpoint devices, and cloud-based services, while working in a dynamic and professional IT environment.

Key Responsibilities

• Provide technical support via phone, Teams, email, and ticketing systems.
• Troubleshoot and resolve hardware, software, and Windows-related issues.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Manage user accounts and permissions in Active Directory and Azure AD.
• Support Microsoft 365 applications and services.
• Assist with network connectivity issues (LAN, WAN, Wi-Fi).
• Support remote users and workstations.
• Document incidents, solutions, and technical procedures.

Must Have

• At least 1 year of experience in an IT Support, Help Desk, or Service Desk role.
• Hands-on experience with Microsoft Windows environments.
• Experience supporting Microsoft 365 products and services.
• Experience working with Active Directory.
• Strong troubleshooting skills for hardware and software issues.
• Excellent customer service and user support skills.

Advantage

• Experience with Azure Active Directory (Entra ID).
• Basic knowledge of networking concepts (LAN/WAN/Wi-Fi).
• Experience with Priority ERP.
• Experience in a manufacturing or industrial environment.