Customer Support Representative

Are you looking for a foot into the world of hi-tech, in a role which will allow you to help end users around the world?

In a world of assessments which can be outsmarted by guesswork and prefab answers, www.speaknow.co is the only solution in the language testing space to measure real life communication capabilities by evaluating natural speech and writing.

We’re looking to recruit a full-time for a Customer Support Representative, to work with our regional business development manager in serving clients across the Middle East and Asia.

What will you do with us?

Your work will include, on a daily basis, communicating with End Users and Clients through our help desk interface, via phone, email, or video conference, depending on need and scope of request. You will file and respond to tickets coming in from clients across the continent, working to properly deduce solutions to client inquiries, ranging from quick troubleshooting to long-term product requests.

You will be the client’s point of contact with our company, directing their needs to the people who can help.

Experience, qualifications & skills we are looking for:

• A year of customer support experience is an advantage.
• An energetic person with a willingness to help and to think outside the box to find solutions.

Requirements:

• General Technical literacy, as well as fast-learning to understand company programs, products, and troubleshooting
• Experience with SaaS Customer Support – a significant advantage
• Excellent interpersonal skills
• Ability to perform under time constraints
• Flexibility in tasks, and ability to prioritize high volumes of work
• Literacy in Microsoft Office Suite and Equivalent Google Office Space programs.
• Excellent Written and Verbal communication skills in English and Hebrew.

Full-time position (9:00-18:00 GMT+3), Hybrid: training and team meetings in company offices in Jerusalem, other tasks remote.

Please send your CV to [email protected]