Help Desk Support Specialist

Company Description

Hakaveret CRM is a leading provider of advanced CRM systems, located in Rishon LeZion. Our innovative system streamlines and automates business management processes, saving time and resources. With an intuitive interface and accelerated workflow pace, our software is designed to maximize efficiency and productivity.

Role Description

This is a full-time on-site role for a Help Desk Support Specialist. The Help Desk Support Specialist will be responsible for providing technical support and troubleshooting assistance to users, specifically related to help our Business clinets for CRM bugs and documenting and forwarding inquiries to the development department if necessary, which includes following up and managing inquiries accordingly.. They will also be responsible for providing help desk support and customer support.

Qualifications

• Technical Support, Troubleshooting, and Computers skills
• Help Desk Support and Customer Support skills
• Excellent problem-solving and communication skills
• Ability to work independently and in a team
• Experience in CRM systems is a plus
• Knowledge of SQL and database management is a plus
• Customer service experience is preferred
• Bachelor's degree in a relevant field or equivalent experience is a plus