Lead UX Designer

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

So, what’s the role all about?

We are hiring a creative, passionate, and driven Lead UX Designer to join our UX and Research team. As a user-centered design professional, you would help craft delightful user experiences for the leading CX Cloud Software in a fast-paced and innovative environment. As a lead member of the team, you will be the point person for UX efforts on one or more projects and facilitate planning and estimation efforts for the UX team.

At NICE you will be designing a suite of tools and technologies which facilitate and optimize the operations of a call center. Our products are used to improve the efficiency and effectiveness of customer service operations, by handling incoming and outgoing calls, managing customer interactions, and streamlining various call center processes

How will you make an impact?

• Provide creative and innovative UX designs for complex Cloud-based applications.
• Collaborate with cross-functional teams, including Product Managers, Developers, Technical Writers, and UX colleagues, to establish a shared understanding of the user experience.
• Support and refine a product roadmap aligning with the user experience strategy.
• Define and execute a user experience strategy in alignment with business and product goals.
• Advocate for and educate colleagues on integrating UX into the product/software development process.
• Facilitate communication across teams in different time zones, ensuring accessibility to information and resources through various communication tools.
• Provide leadership and guidance on projects, offering mentorship and coaching to senior and mid-level team members (individual contributor role with leadership responsibilities).
• Research, communicate, and present best practices, designs, and issues to stakeholders.
• Support the Design System through pattern use and ideation.
• Develop wireframes and prototypes based on customer needs and constraints.
• Conceptualize, present, and execute ideas within tight deadlines.
  
  

Have you got what it takes?

• Degree or equivalent experience in a design-related discipline.
• 10+ years of UX Design experience.
• 4+ years as Lead UX Designer
• 2+ years leading multi-designer projects with responsibility for understanding work, delegating and distributing work and checking quality and alignment with UX strategy or Design guidelines.
• Experience mentoring and coaching designers.
• Strong interpersonal communication skills.
• In depth experience and knowledge of Figma, Jira, Impressive portfolio showcasing complex system designs.
• Desired skills in workshop facilitation and ideation.
• Creative thinking with a problem-solving mindset and strong analytical skills.
• Experience in user research and analysis.
  
  

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 3240

Reporting into: Director, UI and UX Design

Role Type: Individual Contributor

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.