Application Support Specialist

You can Expect:

• Providing technical support and guidance to Strauss's employees who are experiencing issues with business applications (SAP, Priority, Salesforce, etc.).
• Gaining a deep understanding of how Strauss's application systems work.
• Performing troubleshooting to application issues.
• Providing support over the phone via remote access.
• Working with a ticketing system to responded to users incidents and document the handling.
• Writing training manuals and Knowledge articles (KB).

Experience Required:

• Experience in providing customer service.
• Experience in application support, junior implementation or system analysis – a significant advantage.
• Knowledge of information systems.
• knowledge of ERP systems (SAP / Priority) - an advantage.
• Bachelor's degree in computer science, information technology, or related field - a significant advantage.
• Service oriented, high-level communication skills.
• Hybrid role with willingness to work evening and night shifts including Saturday night.