Help Desk Support Specialist

One of our clients, a well-established fintech company with 180 employees, is hiring a Help Desk Support Specialist.

The role entails being the primary contact for employees seeking technical assistance through phone, chat, email, or remote access. The support duties involve conducting upgrades or replacements of PCs/laptops (Windows and Mac/OSX), managing equipment relocations, handling hardware installations, and overseeing technology configuration & deployment, in addition to assisting with local software applications.

Requirements:

- A minimum of 3 years of experience in a help desk role or support position

- Demonstrated experience in supporting Apple Mac hardware and OSX operating systems

- Knowledge of MDM solutions like In-Tune or Jamf

- Familiarity with IT service management platforms such as ServiceNow or Zendesk

- Proficiency in Active Directory, O365/Azure AD, and Powershell is preferable.