Manager of a customer support center

A leading company in the worlds of computer services and information security for businesses located in the center of the country, requires an experienced customer support center manager.

The work includes:

• Traffic management and control of handling of service calls
• Responsibility for compliance with the Terms of Service
• Ongoing management of the department and employees
• Control and definition of procedures and work processes
• Availability and response to the company's customers, and more
  
  

• Broad general knowledge and understanding of computer systems, networks and information security
• Experience working with business clients, especiallySMB customers
• Experience in managing a customer service center and technical support
• Ability to work in a dynamic environment under pressure
• Experience from companies that provide computer services – a great advantage
• High service awareness
  
  

• work in a human-size company