Customer Community Manager

Torq is your security product’s favorite security product. Our enterprise-grade security hyperautomation platform unifies and automates the entire security infrastructure to deliver unparalleled protection and productivity. Torq drives maximum value and efficiency from existing security investments. It supercharges security teams across the Fortune 500 with powerful, easy-to-use no-code, low-code, and full-code workflows that reduce manual tasks, freeing security professionals to focus on higher-value strategic activities.

There’s electricity in the air at Torq. We’re a dynamic, extremely motivated team of go-getters. Every one of us is inspired to propel our customer and partner ecosystem to new heights through hyperautomation. We’re always looking for amazing people across every discipline to join Torq.

We are seeking our first Security, Tech-Savvy Customer Community Manager to build, foster and manage our vibrant community platform.

This role is essential in building a thriving ecosystem where customers can engage, share, and learn from each other, as well as from us.

What You’ll Be Doing:

• Community Engagement: Act as the primary point of contact within our community, moderating discussions, answering questions, and engaging users to create a welcoming and active environment.
• Content Creation: Develop and share compelling content that resonates with our community, including social media posts, blog articles, and resource materials that align with our brand and product offerings.
• Event Management: Organize and oversee virtual events and webinars that provide value to our community, including educational sessions, product demonstrations and Q&A forums.
• Feedback Loop: Collect and analyze community feedback to inform product development and marketing strategies, ensuring our offerings meet the evolving needs of our users.
• Growth Strategies: Implement innovative strategies to grow the community, increasing engagement and fostering a sense of belonging among members.
  
  

• 4+ Years in community management or a similar role - CyberSecurity a huge advantage.
• Technical understanding and a strong grasp of digital platforms and eagerness to stay ahead of tech trends.
• Innovative thinker with a knack for crafting, engaging and creating content and campaigns.
• Excellent communication skills, capable of engaging with a diverse audience and representing our brand positively.
• Proficient in event planning and project management, with a keen eye for details