Senior Product Operations Manager

Description

Product Operations builds supporting infrastructure for a smooth, effective, and data-driven Product Management execution. To:

• Deliver maximum impact to our customers
• Streamline collaboration and communication efforts
• Continuously improve efficiency
  
  

• A key member of our Product Leadership team
• Reporting to the Head of Product and Engineering Operations, a member of the Builders Operations team.
• The ideal candidate should have experience in Product Operations, demonstrate an ability to work collaboratively, and possess strong communication skills.
  
  

• Build the Product Operations function, create and enable processes to oversee the end-to-end lifecycle of our product, from ideation through delivery
• Programmatically manage customer feedback from multiple channels in collaboration with the CRO teams and close the feedback loop with CRO/Customers
• Collect, analyze, and communicate qualitative and quantitative data from within and outside the product team, bringing metrics to the front of what we do as a business to help make decisions, enhance Product outputs, and improve efficiency
• Integrate & analyze Data into Insights for the Product & leadership Team
• Traceability between business objectives and roadmap prioritization
• Manage product management tech stack, define and record best practices for consistent and effective use.
• Programmatically manage the Communication of the strategic direction, roadmap, priorities, and releases to relevant parties inside the company
• Build healthy interfaces between Product, Engineering, and Go-to-Market, and improve cross-functional alignment
• Maintain templates, guidelines, and resources so the product team can operate efficiently.
  
  

• At least 5 years of experience in product operations, product management, or similar roles.
• Strong communication skills and the ability to work collaboratively.
• Demonstrated experience in improving operational efficiency and effectiveness.
• Experience managing product management tech stack and documenting best practices.
• Proven ability to collect and communicate qualitative and quantitative data.
• Strong problem-solving and analytical skills.
• Measures of Success: Improved operational efficiency and effectiveness, as evidenced by metrics such as cycle time, throughput, and defect rate.
• Reduced time to market features, as evidenced by faster delivery of high-quality features that meet customer needs.
• Increased active users, as evidenced by improvements in user engagement, retention, and satisfaction