IT System Admin

Job Responsibilities:

• Provide IT technical support and infrastructure to employees & company (software, hardware, security, network, etc…)

• Troubleshoot, investigate, and solve complex IT issues related to:

-Computers\servers software & Hardware (system configuration, software management, maintenance, and upgrades)

-Operating systems (Windows, Windows Servers)

-Network infrastructures (LAN, WAN, VPN)

-Company IT systems and business applications

-IT Security Events.

• Manage IT Support tickets queue according to the company’s SLA and KPIs to provide quick, efficient, and professional support.

• Research and recommend innovative solutions, and where possible, automated approaches for IT tasks.

• Leading and executing IT projects aimed at implementing and improving technologies and systems.

• Work as per IT policies and guidelines (SLA, KPIs, etc)

• Assist IT Manager in diverse tasks and other duties as needed or assigned.

Position Requirements:

• A minimum of 2-3 years experience in IT support in a Windows environment

• MCSA/MCSE/MCITP certification

• Experience managing IT Support tickets as per SLA and KPI’s

• Very high troubleshooting and maintenance level in a domain environment (AD,DNS, DHCP,GPO, network,security, etc)

• Experience with Fortinet equipment & management (FW,SW,AP,VPN)

• Capable of managing multiple tasks under pressure and meeting deadlines

• Independent, self-motivated, detailed-oriented, highly organized, and willing to learn

Advantage:

• Proven capabilities with Google Workspace Management - Advantage

• Familiarity with AZURE cloud environment - Advantage (cloud technologies)

• Familiarity with information security systems, Bitdefender in particular – Advantage