Senior Technical Writer

Description

Deep Instinct is not just another cybersecurity company in the vast landscape of cybersecurity startups. Our unique cutting edge-technology puts us at the forefront of the fight against cyberwarfare. We are an innovative start-up with a game-changing cybersecurity solution that delivers HOPE to enterprises in their battle against ransomware and Zero-day attacks with our one-of-a-kind prevention-first approach. This is an incredible opportunity to join a cyber security company before its initial IPO offering and be part of our promising journey towards great success! Come be a part of our mission to disrupt the conventional approach to protection in the cybersecurity industry.

RESPONSIBILITIES:

We are looking for an experienced Senior Technical Writer for a full-time position (hybrid work mode: 2 days WFH) to take on a key role of developing and maintaining a wide range of technical documentation for our cybersecurity software products. Someone who is autonomous and who is not afraid to take initiative and expand on their defined scope or role. Someone who is diligent and professional as well as highly personable and approachable with a “can-do” approach.

You will join the technical documentation team which is under the umbrella the Product Management group. The product management group is close-knit and highly-collaborative and includes the Product Managers, UX/UI designers, and of course the technical documentation team.

What can you expect to be doing?

You will be taking on the significant role of implement working knowledge and initiating cross-functional collaborations to continuously evaluate and enhance existing documentation and applicable tools to take documentation usability to the next level. This includes the following:

• Working closely with the Product Managers, R&D, technical account & support managers, customer success, training teams, and other SMEs
  
  

to solicit the technical information, requirements, and specifications during all phases of development and to effectively and concisely

document the relevant instructions/procedures for multiple projects

• Preparing and maintaining multiple documentation projects as well as monitor and control project statuses
• Participating in product demos and review meetings.
• Initiating and managing the end-to-end review and approval process for all content development from draft phase to completion to meet
  
  

milestone timelines.

• Analyzing and review existing content to identify opportunities for efficient re-use of content to as well as collaborate with SMEs to further
  
  

enhance and improve on consistency and accuracy of all technical documentation

• Identifying and predict customer needs to facilitate reduced support cases through self-serve support provided via the documentation
  
  

Requirements

• Minimum of five years of technical writing experience in the software field
• Fluency in oral and written communication in English
• Experience using xml/HTML single-sourcing HAT/CCMS authoring tools as well as proficiency in MS Word, and Adobe & Photoshop
  
  

platforms

• Demonstrated ability to comprehend and to simplify complex technical procedures
• Self-directed with end-to-end project management capabilities, able to identify and prioritize deliverables and timelines independently.
  
  

Proficient in managing all phases of the documentation development, review, and approval process up to finalization.

• Ability to work under pressure on multiple concurrent projects in an environment with evolving project requirements and priorities.
• Excellent cross-functional collaboration and communication skills, including the ability to consult with subject matter experts from
  
  

engineering, support, and product management.

• Ability to efficiently and thoroughly address feedback on published content from both customers and internal support representatives
• In-depth knowledge and understanding of how to analyze source data (e.g., Engineering specs and requirements) and retrieve the relevant
  
  

information

Advantage:

• Previous professional experience in a similar role in either a startup or corporate environment
• Previous experience in a cybersecurity company
  
  

WHY WORK WITH US:

At Deep Instinct we offer a sense of purpose and are committed to creating a culture that encourages collaboration and inspires creativity. We are strong believers in a positive work-life balance while we nurture and encourage both personal and professional growth and development. We're in the midst of an exciting period of growth and momentum and moving forward at full throttle. We have some of the most industrious, committed, trailblazing people working with and for us, that all share an unwavering determination to achieve unequivocal success.