Sales Engineer

Logz.io helps cloud-native businesses monitor and secure their environment. Our Open 360™ Platform turns observability from a high-cost, low-value burden to a high-value, cost-efficient enabler of better business outcomes by combining and extending familiar, powerful and relevant Open Source capabilities across Logs, Metrics and Traces – complemented by security monitoring in the form of cloud-based SIEM. Now developers and engineers can employ an end-to-end, cloud-native observability stack built on scalable and easy-to-use Open Source using a single UI and unified agent – at a cost that anyone can afford. Our customers unlock proactive troubleshooting, faster product delivery and a fully supported SaaS observability platform, all while compounding efficiencies in time and cost.

The sales engineer is a key member of the sales organization, aligning our observability technologies with the needs of our prospective customers. We are looking for a seasoned, hard-working, smart, and over-achieving customer facing sales engineer who has a passion for defining, selling, and helping our prospective customers deploy our technology solutions. The Sales Engineer is a strong technical role that is expected to professionally and accurately present technical presentations and demonstrations across the full array of buyers, from DevOps Engineers up to and including the CTO of both SMB and larger commercial accounts. The work days are Monday to Friday

Responsibilities:

• Support sales executives with solution selling into prospect account base, either in a 1:1 or sales team model
• Partner with sales executives to plan, prepare and execute on strategic deals in complex sales cycles
• Engaging with prospective DevOps customers while understanding their day-to-day roles, responsibilities, activities, environment, tools, etc
• Successfully match customer pain/requirements to proposed solutions
• Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition
• Manage all technical aspects of RFP / RFI responses
• Effectively communicate customer needs to the R&D teams for future product enhancements
• Effectively define customer success and on-board customers, ensuring adoption, and renewal
• Collect and document competitive intelligence

Requirements:

• 2 to 4 years as a B2B Sales or Pre-Sales Engineer, or 4 to 6 years as a B2B customer-facing engineer in a sales or services role (TAM, Post-Sale Engineer, Solution architect, etc.)
• A broad understanding of the software development life cycle and CI/CD pipeline
• A broad background in technical infrastructure, including servers, networking devices, and storage
• Ability to creatively explain and present complex concepts in an easy-to-understand manner
• Ability to work for a dynamic, technical organization with a rapidly expanding customer base.
• Domain knowledge and experience in any of the following areas: Observability, Log Management and Log Analysis, Big Data (from a data management perspective), and AI
• Can work independently