Solutions Specialist

About EverAfter:

EverAfter is a no-code Customer Interface Platform. EverAfter transforms how companies interact with their clients post-sale. We enable them to productize their services by creating customized, actionable interfaces that boost client engagement, raise retention rates, and enable business expansion.

We're building a company we love with customers we love working with, and our product philosophy is the same: we aspire to make our customers feel great about what they’re building for their customers.

What You’ll Be Doing:

As a Solutions specialist, you will:

• Support both pre-sale and post-sale activities.
• Provide exceptional customer support, addressing challenges promptly and efficiently.
• Facilitate the preparation of product demos, ensuring a smooth and engaging experience for prospects.
• Support ongoing product releases by creating relevant content and conducting enablement activities to ensure successful adoption and optimal use of our products.
• Develop a deep understanding of the product, its capabilities, and its ROI.

This is the first time we are introducing this role to our team. This pioneering position offers a unique opportunity for learning and growth. As the first to embark on this journey, you'll have the chance to shape your role and make a significant impact creatively.

What We’re Looking For:

• Strong technical background, experience with APIs, integrations, and software customization.
• At least 1-2 years in customer-facing roles.
• Relevant hands-on technical experience.
• Demonstrated ability to wear multiple hats, managing a variety of tasks related to customer and prospect needs.
• Independent and fast learner, capable of quickly adapting to evolving product features.
• Native-level English proficiency.
• Passionate about user experience. Experience in design - an advantage.
• CRM implementation (HubSpot, Salesforce) experience - an advantage.
• The role involves availability during US hours for 3 days a week.
• Hybrid work mode - 3 days from our office in Tel Aviv (7 min walk from Hashalom train station) and 2 days from your home office :)