Customers Specialist @ Rise.ai - Student Position

Job Description

As a Customer Support Specialist, you’ll:

• Maximize the product value for our merchants and drive customer growth
• Own and manage client issues, always sharing feedback internally with our Product and R&D teams
• Help to create and maintain Rise.ai’s public Help Center
• Collaborate with our Enterprise Account Management team and other cross-functional teams
• Play an important role in maintaining a working team atmosphere in the office as well as with our global team members
  
  

Qualifications:

• eCommerce background or experience with eCommerce brands – a big plus!
• You have a strong affinity for Information Technology or Information Systems
• You speak English fluently, and can explain complex concepts clearly and concisely when writing and speaking - this is a must
• You have exceptional interpersonal skills
• You’re a problem-solver, independent, and agile
• You’re very familiar with SaaS company work processes
• Experience in customer support, preferably in a SaaS company, and back-office platforms - a big advantage
  
  

About The Team

Rise.ai is a leading eCommerce store credit and gift card solution that powers direct-to-consumer brands such as Skims, Allbirds, Fenty Beauty, Universal Music Studios, and Kroger. Our platform is designed to manage and optimize all store credit activities with a streamlined digital wallet to manage gift cards, rewards, loyalty programs, refunds, cashback, and compensations, that help boost our merchants' customer retention, sales, and repeat purchase rates.

About Wix:

Wix makes it possible for anyone to succeed online.

Since 2006, we've grown to 5,000 employees in 17 countries, launched over 40 products, and serve over 230 million users and their visitors worldwide.

At Wix, we push you to innovate, evolve in non-traditional ways, and grow outside your comfort zone. We operate in small teams that work closely together to create incredible things.

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.