Help Desk Specialist

A world’s go-to partner for digital commerce, everywhere. ; From borderless payments to boundless growth, our promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands.

We are a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.

What you’ll be spending your time on:

be part of a global Corporate IT team and report to the IT Support located in Israel

Support employees globally

Troubleshooting of software, hardware and network issues

Working closely with the cyber security team

Workstations maintenance – Deploy, configure & upgrades

Maintaining corporate cloud solution (Windows365, Azure VDI, Office 365, etc.)

Keep track of all IT inventory- Hardware, software and licenses

Supporting corporate collaboration platforms (video conferencing, Phone system, etc.)

Bring new initiatives to the team (processes, procedures, automations, etc.)

Have you done this kind of stuff?

At least 2 years of experience in a similar role

Great personality skills & Service Oriented

Team player, out of the box thinker & Creative

Familiarity with MDM solutions like SCCM/Intune/jamf

Experience with Microsoft Windows OS (servers and desktops)

Experience with Microsoft Active Directory, Office 365 (Exchange online, Azure AD, SharePoint)

Installation & management of end user workstations (hardware, software & operating system)

Knowledge of network fundamentals (WIFI & LAN & VPN)

Familiarity with Video conferencing platforms & solutions (Teams Room OS)

High level of spoken and written in English