Customer Operations Lead

An early-stage startup at the intersection of healthcare and fintech is looking for a Customer Operations Lead.

About the Role: The Operations Lead will help manage the onboarding and servicing of our customers and end users (we are a B2B2C company and therefore have different but parallel processes for each). Our product is a comprehensive end-to-end service, and therefore there are many moving pieces beyond our technology that our clients expect. This role is all about making sure these moving pieces are delivered flawlessly and our clients get a level of service beyond their wildest expectations. This is an opportunity to get into an amazing rocketship on the ground floor and join on a journey as we quickly grow and scale.

Requirements:

• Attention to detail and a get-stuff-done mentality along with a positive personality and collaboration skills.
• Native-level English and the ability to connect and work with US buyers and partners.
• ⁠ ⁠Ability to work occasional late hours (customers are in the US).
• ⁠ ⁠References from prior positions about your work integrity.
• ⁠ ⁠Ideally three to five years of experience in a fast-paced tech company. We are open to someone with less experience and exceptional references.