Sr Specialist Product Management&Develop

Job Description:

Do you thrive on fueling customer success? Does empowering AT&T's 1,000+ R&D teams to continuously improve product development for millions of customers ignite your passion?

TeamUp is a data-based Software Productivity tool, designed to empower teams across AT&T to improve their Software Productivity, through insights and optimization tools.

If you're an energetic advocate for customer success, with a keen eye for growth and a knack for building bridges, we want you! Join our growing team and make a lasting impact on millions. Here's where you'll shine:

• Harness your passion for human connection and tech expertise to create transformative experiences
• Engage in complex technical discussions to unravel customer challenges and craft elegant solutions
• Showcase the capabilities of our products and how they can solve customer problems
• Develop and maintain strong relationships with customers and proactively identify opportunities for growth and expansion, acting as their primary point of contact and trusted advisor
• Monitor and analyze customer health metrics and develop action plans to address areas of concern
• Proactively identify opportunities for growth, meet with potential customers to understand their business needs and challenges
• Serve as the voice of the customer internally and collaborate with cross-functional teams to ensure seamless onboarding, product adoption, and ongoing success for each customer
  
  

• Bachelor’s degree in Business Management, Information Technology, Computer Science, Engineering, or a related field
• 3+ years in account management roles and/or technical sales experience
• Proven experience in customer success, preferably within the SaaS world
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Exceptional communication, problem solving and presentation skills
• Strong analytical skills and a data-driven mindset, with the ability to translate insights into actionable recommendations
• Strong understanding of Customer Success best practices, methodologies, and tools
• Deep level of customer empathy and patience
• Passion for customer success and a commitment to delivering an outstanding customer experience.
• Understanding of the SW development lifecycle, practices, and tools is a plus