Account Management Team Lead

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.

Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter

As an Account Management TL you will be responsible for:

• Collaborating with the team members to establish and nurture strong client relationships, understanding their unique needs and objectives, and addressing escalations with internal teams to ensure SLAs are met.
• Identifying cross-selling and upselling opportunities within client accounts, and developing and executing amendments to support new solutions for driving revenue growth.
• Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand client's business needs and future.
• Strive to achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary.
• Optimize client interactions and sales strategies by utilizing playbooks and processes. Provide valuable feedback and suggestions for process improvements based on real-world client experiences.
• Manage Key accounts and handle C level meetings.

Requirements:

• 3-5 years’ experience in a team lead role
• 5-8 years' experience in account management or sales.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Knowledge of the payments and Fintech industries.- big advantage
• Proficiency with CRM software and project management tools.
• Client-focused with a passion for outstanding service.
• Strong organizational and time management skills.
• Collaborative team player adaptable to a fast-paced environment.
• 
  

Job Candidate Privacy Policy - https://www.rapyd.net/candidate-privacy-policy