Tier 1 Support Agent

About The Position

As Elementor’s Tier 1 support agent, you will serve as the front line to our valued customers. You’ll receive, analyze, and resolve customer requests via our live chat and ticketing system. You will communicate with customers, to help them create websites using Elementor by asking technical and professional questions.

Our work environment is agile, as Elementor’s products and apps are continuously being developed and require ongoing support. You’ll learn about our technology and collaborate with support professionals from around the world to improve the creative process that defines tomorrow’s web.

What do we do?

Elementor is the leading website building platform for WordPress professionals.

Our vision is to empower web creators - developers, designers, and marketers, with the ability to create their future one pixel at a time. We provide our users with everything they need to succeed.

A new website is created every 10 seconds using Elementor!

Since we launched in Israel in 2016, we have expanded to more than 180 countries, with more than 16M websites powered by Elementor. About 10% of all websites around the world are built using Elementor!

How do we do it?

At Elementor, we’re building the future of web creation.

We believe in empowering our employees and our users, enabling people to grow.

Creativity, professionalism, curiosity, motivation, and friendship are the driving force behind our journey, and we take great pride in the people of Elementor who lead the company’s constant scaling.

Our shiny podcast “Elementalks” will give you a glimpse behind the scenes of the various teams at Elementor!

Who are the people working here? What is the best way to integrate into a specific team? Click here for all the episodes and find out.

https://elemn.to/_Elementalks

• Receive, analyze, and resolve customer requests via live chat and ticketing
• Determine the best course of action that will lead to the quick and successful resolution of customer requests
• Solve customer problems in a professional, empathetic, and courteous way
• Continuously learn about our new features and apps in a highly dynamic environment

• At least 1 year of experience in customer technical support or a call center
• Ability to understand and resolve complex technical issues from text
• Methodical, organized, and able to multitask well under pressure
• Excellent or mother-tongue level of English language skills - reading, writing, and speaking
• Experience with Elementor or WordPress - an advantage