CS Operation (part-time)

Panorays is dedicated to reducing supply chain cyber risk so companies worldwide can quickly and securely do business together.

We provide a comprehensive third-party cybersecurity solution that creates a new business world where cybersecurity isn’t just a necessary cost of doing business, but an integral driver of growth.

With Panorays, our customers’ defenses are constantly evolving with their risk landscape, enabling companies to confidently scale with a solution that grows as they do.

About the Role

We are looking for a bright, creative, and talented part-time CS Operations Manager student to join our growing Customer Success team. As a CS Operations, you will support, manage and maintain relationships with third parties to ensure they successfully remediate their cyber gaps based on the customer(s) needs.

• Work closely with third parties to make sure they have a full understanding of what is expected of them. This includes daily calls via phone/zoom and email communication.
• Maintain a record of all communication and progress of your work to share and update the customers (including weekly or daily syncs).
• Assist in day-to-day customer support duties and tasks — this will include manual work (such as data input) and requires high attention to details, a mature decision-making process, and independence.
• Follow up on communication with third parties until all tasks are completed.
• Collaborate with other departments to resolve open issues and various tasks as needed.

Experience & Skills

• BA student (1st or 2nd year preferred).
• Part-time position - available at least 2 days a week (flexible).
• Excellent verbal and written skills in English — a must.
• Experience in a customer-facing role — a must.
• Experience with MS Office tools (PowerPoint, Excel, etc).
• Excellent interpersonal skills and a lot of patience.
• Creative thinker with great attention to detail, who is highly organized and resourceful.
• Ability to work in a fast-paced startup environment.