Customer Support Representative

About us

WINT Water Intelligence is dedicated to helping businesses reduce their environmental footprint by preventing the hazards, costs, waste, and environmental impact associated with water leaks and waste. Utilizing the power of artificial intelligence and IoT technology, WINT provides a solution for commercial facilities, construction sites and industrial manufacturers looking to cut water waste, reduce carbon emissions and eliminate the impact of water-leak disasters. WINT has been recognized by Fast Company and CB Insights as one of the world’s most innovative AI companies and has won multiple awards including “Next Big things in Tech” and Insurance Times’ claims prevention technology award.

Job Brief

We're seeking a part-time/student Customer Support Representative to join our thriving start-up. This role offers a unique opportunity to work across three shifts—morning, evening, and nights—providing exceptional customer support. In your day-to-day tasks, you'll engage with a diverse range of customer inquiries, applying your analytical and problem-solving skills to ensure their needs are met effectively.

Key Responsibilities

• Function as the primary customer contact for all incoming and assigned customer cases by providing technical support via phone, email, or other methods
• Escalate customer issues, and request assistance as appropriate.
• Monitor the global “Leak Dashboard”, contacting customers proactively to alert them about events detected by the system
• Address customers’ requests at all stages of engagement
• Acquire, maintain, and expand knowledge of WINT products, current support policies, and methods of support delivery, to quickly provide technically accurate and complete solutions

Required Skills and Experience

• Hebrew and English at a native language level – MUST
• Customer support orientation with high analytical capabilities
• Strong interpersonal skills necessary to interact with customers
• Strong problem-solving skills
• Ability to work independently and as part of a team.
• Ability to manage multiple competing priorities, and work effectively under pressure
• Available to work from home or office.
• Flexible availability for a variety of shifts including mornings, evenings, nights, weekends, and holidays.