Technical Account Manager - Healthcare

Description

Claroty empowers the world's largest enterprises to secure their cyber-physical systems across industrial (OT), healthcare (IoMT), and enterprise (IoT) environments: the Extended Internet of Things (IoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, risk and vulnerability management, threat detection, and secure remote access. Our platform is deployed by hundreds of organizations at thousands of sites across all seven continents, and our customers represent critical national infrastructure across the healthcare, oil & gas, utilities, mining, and manufacturing verticals.

Founded in 2015, Claroty is headquartered in New York City, with more than 400 employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. Claroty has raised $635 million in funding from the world’s largest investment firms and industrial automation vendors – including SoftBank, Bessemer Venture Partners, Rockwell Automation, Schneider Electric, and Siemens – making it the most well-funded industrial cybersecurity company.

Claroty is a dynamic, fast-growing company, and we live our values of People First, Customer Obsession, Strive for Excellence, and Integrity. We always search for energetic people who will get excited about these values and make a difference.

We are looking for an exceptionally gifted Technical Account Manager to join our growing team of the most outstanding and creative minds in cybersecurity.

Responsibilities

• Work with customers to plan, design, build and deploy Claroty’s solution to meet the client’s objectives and requirements, while enabling value.
• Act as the main point of contact for every technical engagement with existing customers, responsible for the technical health of the customer.
• Identify areas of improvement in products and services based on customer feedback, industry direction, and moment.
• Develop artifacts, documentation, etc. to optimize services, increase product value and create value for customers.
  
  

• 3+ Years of experience as a Post-sale / Professional Services / Delivery Technical Engineer
• Previous experience with Cyber security products and work processes
• Strong networking knowledge (understanding protocols behavior and ability to analyse network traffic from capture – CCNP/CCNA is an advantage)
• At least basic familiarity with Database maintenance (MySQL and Postgres) and Linux operation.
• Customer oriented approach, customer facing experience.
• Project Management experience and skills
• Willingness to travel abroad (up to 20%)
• Full Proficiency in English.
  
  

• Experience in the Healthcare industry and familiarity with Health Delivery Organizations.