Order Management Specialist

Silverfort is a cyber-security startup that develops a revolutionary identity protection platform. Our mission is to provide industry-leading unified identity protection solutions for hybrid and multi-cloud environments. Using patented technology, Silverfort’s platform enables strong authentication across entire corporate networks and cloud environments without any modifications to endpoints and servers.

Silverfort has been widely recognized as an industry innovator, being named “Best of MFA award” from Expert Insights, Microsoft Security 20/20 partner award, and Homeland Security Award for Best Identity Access Management platform for its agentless secure authentication and zero trust platform by Astors.

As an Order Management Specialist, you will be responsible for the timely processing of incoming orders from our partners and customers.

Responsibilities

• Develop a working knowledge of Silverfort’s order and licensing process
• Ensure complete and accurate processing of orders from customers and partners (review purchase orders against quotes and ensure all relevant order documentation is complete)
• Interact with Sales, Revenue, and AR teams to work through order discrepancies
• Generate invoices for completed orders
• Deliver license files to customers
• Communicate with customers to address inquiries and provide order-related information
• Assist in maintaining/updating our order processing documentation
• Analyze business needs and work with stakeholders to drive system and process change
• Be able to take on team related projects, as well as participate in cross-functional projects, including UATs

Requirements

• 2+ years of experience in order management or a related field in a tech or software company.
• Proficiency in Salesforce is mandatory
• Experience with NetSuite is an advantage
• Attention to detail without losing productivity
• Availability to work for a week in the US time zone at the end of each quarter (mandatory). Ability to work extended hours during month-end, quarter-end, and year-end close, including weekends and holidays.
• Ability to make decisions during peak periods while maintaining accuracy working at a high pace
• Excellent communication skills – written and verbal
• Strong customer service and team orientation skills
• Ability to problem solve complex order scenarios
• Demonstrate flexibility to changing priorities
• Proficiency in Microsoft Office - Excel, Outlook