Complaints Analyst

Eitan Medical is a fast-growing global medical device company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care- from the hospital to the home. We are looking for an excellent Complaints Analyst to join our team. If you have highly writing abilities in English and you're a tech savvy you belong with us!

Job Description

• As a complaints Analyst you will generate, investigate, document, and summarize Customer Complaint’s events following the strictest regulatory demands and company’s procedures

• You will provide feedback and background information of returned product investigation

• You will Identify potential risks, customer dissatisfaction and escalate when relevant

• You will be asked to summarize properly Complaint’s investigations and author sensitive closure letters to answer the Customer

• You will perform analysis of complaints and trends.

• Direct manager: Complaints Manager

Education: Graduate/ practical Engineer in a science-oriented field, Bio - Medical– advantage.

· Job skills:

o Ability to work with cross-functional teams and to interact effectively with peers, management members and customers

o Analytical skills – high ability using Excel

o Technical writing skills

o Familiarity with ERP systems or CRM - an advantage

o Customer service experience from a global company - an advantage

· Computer skills: Very good office skills (Word, Excel, PowerPoint)

• · Language skills: Fluent English - writing and verbal, Fluent French- Advantage

· Personality:

o High motivated, "team player"

o Paying attention to the small details and very well organized

o Self-learning and responsible

• o Ability to work under strict timelines