IT Specialist

Autobrains is a fast-growing start-up with a groundbreaking approach to unsupervised learning and signature-based data representation that is set to disrupt the next generation of vehicles and mobility.

At Autobrains, you will face never-ending intellectual challenges as we redefine AI for scalable autonomous platforms and products, with the goal to forever change driving and make the roads a safer place for all. You will work with bright and talented people, in an environment where professional and personal development are a top priority.

Autobrains is backed by top investors and key players in the automotive industry such as Temasek, Toyota, BMW, Continental, Vinfast and Knorr-Bremse, with headquarters at the heart of Tel Aviv. We're on the lookout for a dynamic IT Specialist to join our IT team. As part of our fast-paced environment, you'll play a crucial role in keeping our operations smooth and our customers satisfied.

Responsibilities:

• Respond to customer support inquiries with efficiency and effectiveness.
• Assist customers in troubleshooting technical issues both in person and remotely.
• Provide technical assistance on the configuration, setup, and maintenance of our products.
• Route unresolved issues to the relevant teams for prompt resolution.
• Maintain accurate documentation of problems and the processes used to solve them.
• Handle IT purchasing in line with company procedures.
• Conduct security practices training for end-users.
  
  

• A hands-on individual eager to contribute to and enrich our IT team.
• Possesses a sense of urgency, agility, and a drive for achieving results in a lean environment.
• Capable of learning new technologies quickly.
• Minimum 2 years of experience in a helpdesk position.
• Highly motivated self-learner with strong communication and interpersonal skills.
• Pedantic, patient, and well-organized.
• Availability for irregular hours and/or weekend work.
  
  

• Proficiency in servicing Windows, Ubuntu (18/20/22), and Mac OS.
• Experience with hardware (laptops, servers, switches, webcams, conference systems, etc.).
• Understanding of network protocols (TCP/IP, DNS, DHCP, FTP, VPN, SSH).
• Basic knowledge of virtualization (VMWare, Xen), AWS environment, and Git.
• Familiarity with web environments (Google Apps, Office 365), consumer systems (Amazon, Adobe), conference call systems (Google Meet, Zoom, Microsoft Teams), and Identity Management systems (JumpCloud, Okta).
  
  

• Basic knowledge of Python, Linux bash, Docker.
• Experience with monitoring systems (Grafana, Prometheus, Zabbix).