Technical Support Engineer Tier 2-3

Key Skills Required:

● Must - Good understanding on the different support ticket lifecycle.

• Must - Ability to analyze logs and apply patches, validate results.
• Must - Solid Linux understanding.
• Advantage - Solid storage experience (NAS/NFS).
• Advantage - Cloud platform Experience, preferably GCP.
• Must - Good verbal skills - experience facing customer/Internal users.
• Must - Fluent in English.
• Experience in defect management tools like JIRA, TFS, etc.
• Must - Technical and able to work well with Engineers , Customer support , Product, etc..

About Tata Consultancy Services

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 500,000 of the world’s best-trained consultants in 46 countries.