Customer Support Specialist

FINBOT, a subsidiary of Guideline Group (traded on the Tel- Aviv stock exchange) is a smart accounting system for improving and simplifying the work processes, in the offices of accountants and tax consultants.

FINBOT is a web application with a friendly client-office interface, which includes receipt of invoices and documents by email, by photo in the application, including WhatsApp, and turning them into automatic log commands.

FINBOT is looking for a dedicated and empathetic Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the first point of contact for our valued customers, providing excellent service and resolving their inquiries and issues.

Responsibilities:

• Serve as the main point of contact for customers, addressing their inquiries, concerns, and technical issues.
• Provide exceptional customer service and ensure a positive customer experience.
• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Resolve customer issues by troubleshooting, diagnosing, and providing appropriate solutions.
• Escalate complex or unresolved issues to the appropriate departments while maintaining ownership of the case.
• Document and track customer interactions, issues, and resolutions in our CRM system.

Requirements:

• Previous experience in customer support or a related field is preferred.
• Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Empathy and patience when dealing with customers, even in challenging situations.
• Proficiency in using customer support tools and CRM systems.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• A positive attitude and a passion for delivering exceptional customer service.

Advantage:

• Knowledge and understanding of accounting

Join our team and become a part of our commitment to providing outstanding customer support. As a Customer Support Specialist, you will have the opportunity to make a significant impact on our customers' satisfaction and contribute to the success of our services.