Director of Customer Success

We are looking for a talented Director of Customer Success to join us on our path to success.

What you’ll do:

• Lead, inspire, and develop a team of Customer Success Managers, providing guidance and support to ensure the team's success in achieving targets and delivering exceptional customer experiences.
• Develop and implement customer success strategies, ensuring that our customers derive maximum value from our products/services and achieve their desired outcomes.
• Be a subject matter expert in our product offerings and accurately represent these capabilities within and across customer stakeholder organizations, ranging from executives to end-users.
• Drive the strategy of the customer across many teams both internal and external, with the ability to speak to various levels of the customer’s organization.
• Secure renewals / retention and seek out additional expansion opportunities within your book of business.
• Manage, track and report, both internally and externally, on the status of customer accounts, including all projects, initiatives, renewals, and expansion opportunities.

To be successful in this role, you'll need:

• Experience in leading and managing a team - MUST
• 5+ years of work experience in customer success or a partnership role with demonstrated experience managing cross-functional stakeholders with varying seniority.
• Healthcare experience - big advantage
• Strong Strategic thinking and problem-solving abilities coupled with analytical mindset.
• You’re an owner with a natural ability to toggle between strategy and the details of programs while influencing a diverse set of internal and external stakeholders to drive outcomes along the spectrum.
• Excellent communication and interpersonal skills.
• Self-starter who thrives in ambiguity, is flexible regarding changes in direction, is forever curious but can zoom out to connect the dots to inform new opportunities in a variety of business, technology, and functional areas.
• Business travel as needed (up to 25%).